(951) 488-2793

©2019 by Kylie's Closet

3375 Mission Ave F
Oceanside CA United States 92058

FAQ

 

What is your current Processing/Production Time?

Current Processing/Production Time is 1-2 weeks unless otherwise noted. Each item is custom and made by hand. Once orders are received, work begins! At the end of our processing/production period, orders are shipped via USPS, and can be tracked with the provided tracking number through email.

Do you offer gift cards?

Absolutely! Please send us a message for inquiring how to get a Gift Certificate!

What is your return policy?

We strive to ensure our customers are happy with their purchase at all times.

Custom and "made-to-fit" orders may NOT be refunded. We will gladly make arrangements to alter and/or fix a custom order that may not be satisfactory. Buyer will be responsible for any incurred shipping charges to and from shop for additional alterations. Maximum 2 alterations per paid order.

Please contact us if you have any issues with your product or purchase before leaving feedback. 

Any items returned must be within 7 days of purchase, unused and in original shape at time of shipping. Buyer will be responsible for any additional incurred shipping charges. 

Approved refunds will be issued after returned item has been received in acceptable condition. Shipping charges will not be refunded.

Which payment methods do you accept?

We currently accept Paypal for all purchases. Payment must be received in FULL before a design will begin. If not received within 48 hours of setting up a custom listing, reservation will be cancelled and items will be re-listed. 

***Please note***
If paying via Paypal e-check, orders cannot be started until payment has cleared Paypal, which can take up to 2 weeks. 

Large custom orders require a deposit before custom work will begin. When item is completed, payment is due within 48 hrs of listing. Items will ship same or next day after payment has cleared.

What is the shipping policy?

All packages include Tracking numbers, which will be sent to you via email once your order is ready to ship. Please take note of the current processing times listed in our FAQ section. Unless noted as RTS (Ready to Ship) or otherwise, all items are Custom and Handmade and do take time to create. Please note that Processing times do NOT include Shipping time. Though I take every effort to complete your order as soon as possible to get it out to you, each order is completed in chronological order, based on checkout date/time. If a 'Date needed' is included in the notes, it is taken into consideration, but not guaranteed unless previously discussed. 

Once an Item/Order Ships, please use the Tracking number provided through USPS for Delivery Inquiries. If you need assistance in filing a claim for lost/stolen/damaged items, please feel free to message me and I will assist in all needs reasonably possible. 

Express Shipping starting at $20 (for most packages) is available upon request. 

Shipping insurance for your package is also available if needed; charges vary depending on the value of the package and are the buyers responsibility. If you would like insurance on your package, please contact me prior to purchase. 

Do you offer RUSH Services?

Rush orders are available for additional charge, please contact me PRIOR to purchase with details for Rush Order Quote.

How should I care for my new clothing?

Each piece is produced with the upmost attention to detail to ensure a quality product. Most products are Machine Washable and Hang to Dry. Exceptions to this are dresses with exceptional amounts of lace, where spot washing by hand is suggested, such as our Fairy Dresses.

I can't find the outfit I wanted to order in the store?

If you are looking for a specific item and you don't see it, please feel free to send us an email to see if it is still available! We also accept custom orders, so if there is something specific you are looking for please send us a message!